Amazon
IT Product Manager II - Tech -> Tokyo, JP
April 2019 - Present
- IT Supply Chain Org: IT Capital and Financial Planning team. In 2019, relocated to region to stand up IT
Supply Chain services including Capital Planning, Demand Planning, and Annual Forecasting across
the APAC Region.
- Ongoing hiring, mentoring, and development of new hires for global team growing from two to ten in a
year with zero regretted attrition.
- 2019-2021: Created network and infrastructure BOMs for all global fulfillment sites. Created BOMs for all global IT lifecycle programs. In 2021, trained two teams to own network design and lifecycle planning.
- 2019-Current: Primary owner for managing and maintaining the annual capital plans with average year-over-year growth of 200 percent.
- Primary source for the evaluation of complex network and infrastructure engineering programs.
- Created Python and custom advanced Excel tools to automate repetitive tasks for the entire team, eliminating human error and increasing productivity.
- Partner, work collaboratively, and participate in interactive capital planning sessions to establish short- and long-term capital plans in support of global IT Initiatives throughout the Amazon Operations Organization.
- Write 6 page narratives presented up to S-team level for life-cycle, standard funding requests, and business continuity plans.
Amazon
IT Support Engineer II | Tampa, FL
February 2017 - April 2019
- On-site mentorship of new IT Manager and lead engineer through the build and launch of the first Amazon fulfillment site in South America.
- Hired, Mentored, and developed of newly hired managers and engineers for the region, inclusive of Southern US, MX, and BR. Deep Dive how to build and support new sites in other regions or countries.
- Gained trust of managers and engineers throughout the region as well as the Operations leadership at highest throughput site in NA.
- Used Bash, Ansible playbooks, and Python scripts for network discovery, automation of tasks, and device provisioning.
- Maintained critical site infrastructure in a 24x7 production environment. On call and escalation point for high severity regional outages.
- Deep dive issues until the root cause is determined and help prevent future incidents.
- Supported Linux clusters, thousands of Linux clients, hundreds of multi-vendor switches, firewalls, routers, and thousands of wireless APs.
Conmed
IT Network Technician | Largo, FL
January 2012 - February 2020
- Traveled to 30+ international locations to lifecycle network hardware. Remotely supported all locations network infrastructure. Five-nines SLA and regulatory requirements due to medical manufacturing industry.
- Designed, deployed, supported, and life cycle managed a standardized global network consisting of 300 firewalls, switches, wireless controllers, fiber channel switches, and routers.
- Created disaster recovery documentation and instituted global MDF/IDF standardization.
- Participated in several mergers and acquisitions. These required partnership with legal and other teams to ensure compliance. Project manged the IT integration with networking and EUE to the domain.
- Created lifecycle planning for network infrastructure. Presented annual capex and opex spend to finance leadership for budgeting and funding.
- Created network and computer standards based on headcount and site/role types. The standards allowed for reduced admin overhead, spare pool reduction, and improved reliability.
- Close work with VAR and vendors for design validation and contract negotiation. Extensive communications with carriers for configurations and circuit price negotiations.
Conmed
IT Support Technician | Largo, FL
December 2008 - February 2017
- Worked with Dell to create a standard computer models based on role. Reduced time to get new hardware and allowed for better price due to forecast spend year over year.
- Traveled to four international locations for Novell to Active Directory (AD) migration.
- Created standardized corporate Windows image in SCCM images to reduced error and time for computer setups.
Ceridiain
IT Support Technician | St. Petersburg, FL
August 2008 - November 2008
- IT Support Technician, contract via Kelly Services}{Aug 2008 - Dec 2008